Delivery & Returns
Christmas Delivery Information
Please note that our offices will be closed for the holiday season from Tuesday, 24th December 2024, through Wednesday, 1st January 2025. During this time, we will be available to respond to messages, though response times may be longer than usual.
Please be advised that any orders placed from 12pm on 23th December 2024 through to 1st January 2025 will be shipped from 2nd January. We will personally contact you from this time to arrange your preferred delivery date for the new year.
We appreciate your patience and wish you a joyful holiday season.
Bespoke Orders
Our bespoke jewellery orders closed on 18th November for guaranteed Christmas delivery. However, we understand how important it is to have the perfect piece in time for the festive season. On occasion, we may still be able to accommodate your request. If you have a specific deadline in mind, please contact us directly, and we’ll do our utmost to assist you.
Ready-to-Wear Orders
Our ready-to-wear jewellery orders closed at 12pm on Thursday, 19th December. If you’re shopping after this cut-off, items from our ready-to-wear collection are still available for same-day collection until Monday, 23rd December.
Delivery Information
UK Delivery
We offer complimentary next-day delivery within the UK via Royal Mail Special Delivery by 1 pm. This fully insured and signed-for service ensures your jewellery arrives safely and securely between Tuesday and Friday.
For your convenience, we’ll email you in advance to confirm your preferred delivery date. Jewellery is dispatched only after your confirmation. If we don’t hear back, your item will remain securely with us until further instructions are provided.
For specific delivery requests or adjustments, please contact our team at contact@london-victorian-ring.com—we’re happy to assist.
International Delivery
International orders are shipped via FedEx, with rates calculated at checkout.
Collection Information
Same-Day Collection
We offer same-day collection for ready-to-wear pieces and existing orders, ensuring you can receive your jewellery when it’s most convenient. To arrange a collection, please book an appointment through our website or contact our team directly.
What to Bring
Please bring a valid form of identification when collecting your items.
Location
Collections can be made from our offices at:
100 Hatton Garden, London, EC1N 8NX
If you have any questions, our team is here to help—don’t hesitate to get in touch.
Opening Hours
We’re open Monday to Friday, 9:30am–6pm, with extended hours on Tuesdays and Thursdays until 7pm (last appointment at 6pm). Please note that we are closed on weekends and bank holidays.
Returns
We want your jewellery to bring you a lifetime of joy. If for any reason you decide to return an item, we offer a no-quibble 60-day return policy for most online purchases.
To arrange a return, please email us at contact@london-victorian-ring.com for return shipping instructions.
Engraving
To ensure the highest quality, please allow one working week for the completion of hand-engraving. This intricate process requires expert craftsmanship and care.
