We want you to feel completely confident in your choice. If your jewellery isn’t quite right, you may return it within 60 days, provided it’s unworn, in original condition, and includes the gemstone grading report, if applicable.
Please contact us at contact@london-victorian-ring.com to initiate a return and receive detailed shipping instructions.
Returns:
You're welcome to return items in person by appointment at our Hatton Garden office, free of charge. For postal returns, we recommend using Royal Mail Special Delivery. Return shipping and insurance are the responsibility of the customer.
Bespoke & Customised Items:
Bespoke and personalised items are non-refundable. This includes engraved or patterned wedding rings, full eternity bands, custom gemstones, rings with internal custom engraving and any design modifications made to our core collections.
Order Cancellations:
If you need to cancel an order before it has been dispatched, please email us at contact@london-victorian-ring.com as soon as possible.
For full details, we invite you to review our Returns Policy in the Terms & Conditions.
